Question with order
Fax to: (707) 745-2428 Mail to: AlwaysBrilliant.com, PO Box 1746, Benicia, CA 94510
Click here to email our product specialist. We will respond with 1 business day. [close answer]
Click here for help. We will respond as soon as possible - within 1 business day. [close answer]
Yes, we can ship to your PO Box. We will ship through US Mail. Just complete your order as usual. [close answer]
We can ship almost any item internationally. Please provide a UPS, FEDEX or DHL account number to charge. International shipping rates for our items usually start at US$25. Click here to arrange International Shipping. [close answer]
You can change your order at any time. You can change quantities or colors, change your credit card information, even delete something -- unless it is already being packed.
Click here to look up your order & see if your order is being packed and to make changes.
To look up your order & track it, click here.
To look up your order & see your estimated ship dates, click here.
Note: Our buyers update this information weekly, so what you see is our current best estimate for shipping. Estimated delivery time will be 7-10 days later.
To cancel, just look up the order and delete the item.
Please Email Customer Service. [close answer]
Ship returned items with a copy of your packing slip to:
AlwaysBrilliant.Com 6720 East 47th Avenue Drive Denver, CO 80216
Please pay all shipping costs. No call tags issued. Refunds are processed 5 days after we receive items. A $15.00 processing fee is charged for refused packages. 10% restocking fee for returning 10 or more of the same item.
Please let us know how we can help you: Email Customer Service [close answer]
Please take a minute to look up your order and review all monetary transactions: Review
Then contact us with any unanswered questions: Email Customer Service
Email Customer Service. We will reply within 1 business day.